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The importance of honest feedback
Morning's dial-in tasted clean and sweet. An hour and a half later we served an espresso to a customer whom I have known for almost a decade. I sa...
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The 'free samples' culture and why does it suck?
THE 'FREE SAMPLES' CULTURE AND WHY DOES IT SUCK?___1. It costs time.2. It costs money (coffee, packing and shipping).3. Coffee shops just might cup...
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"Why earning a living wage when you just love your job?" aka WTF is wrong with the owner mindset in the Czech Republic.
I saw and experienced this many times: Barista's motivation to be better and grow just stops and turns into frustration when there's no visible roo...
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Solving the common espresso problems
Making great espresso is easy, but screwing it up is much easier. ___Our key points to consistently great espresso:1. Clean the grinders/burrs ever...
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"Specialty coffee is too expensive." - random customer
Once in a while I hear that from customers who, either don't drink specialty coffee, or have recently put their feet into the door of the specialt...
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Do you really use only quality water no matter what?
Let's be honest with each other. Not everyone has the best quality water at home which is essential for brewing the perfect cup of coffee as the ...
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